NICELog

Call logging or voice recording is a core element of infrastructure for the communications center, and is fundamental in the effective management of evidence disclosure and complaints. From the recording of emergency calls from the public, through to radio transmissions between staff, to enquiry centers, crime reporting facilities or any interaction that could result in mistakes or miscommunication. A telephone or radio conversation exists for only a moment in time and is then gone - forever. Making voice recording the only way to, instantly review details, clarify garbled communications, prove & justify actions (evidence) and mediate with staff to improve levels of service and address complaints.

MEETING FREEDOM OF INFORMATION &
DISCLOSURE REQUIREMENTS
NICE has developed storage and retrieval options enabling automated compliance to data retention and deletion of data to comply with internal disclosure and retention policies, in addition to national or state policy. Our solution offers integration with some of the world’s largest storage vendors, such as IBM and EMC2, offering total integration with IT data storage and intelligent records management systems. This single step not only ensures compliance but also can remove the need for system administration of archives, freeing up huge amounts of resource time and storage costs. Many long-term
online storage solutions can prove to be lower cost options than purchasing media for many years; in fact, the online capacity can be purchased incrementally so budgets can be allocated as they would be for purchasing media!

VOICE RECORDING –
WHAT DO YOU GET?
A self-contained logging and replay solution, with
optional applications and integration for unlimited scalability
and integration.

Fitted as Standard:
• From 4 to 480 channels of recording from a single 4u 19” rack mount server
• Highest quality components – High specification hardware
• Built in redundant power supplies as standard (3x Hot Swap auto ranging 110-240v)
• 24/7 (SCSI) HDD for ongoing performance and reliability
• Dual DVD (9.4GB) or AIT (25 to 50GB) archive drives or online storage options
• Built in CTI capability for free seating and additional switch / CAD data
• Scenario Replay, Last Message Replay & all configuration & maintenance software
• Real time live monitoring
• Call taker / dispatcher login & data annotation
• Call taker / dispatcher grouping
• SNTP time synchronization
• SNMP management alarming output
• Media Management application – Media Library for fast location and retrieval of media
• Analog outputs for replay via telephone or loudspeaker etc
• Filtered & lockable front covers
• Full approvals for all national and international safety and electronics approvals - UL, CE, BABT, etc.

BASIC OPTIONS
• Advanced compression algorithm offering a class leading 5.3Kbs (over 2 times better than GSM) – Get twice as much data on HDD and archive - halve your media and storage costs
• RAID 1 hot swap HDD for resilient operation
• RAID 5 (internal) hot swap HDD, for additional capacity and resiliency
• Centralized archive via our intelligent ‘Storage Centre’ software – to optimize storage and data transfers / retention
• Integration toolkits for customized recording integration and data annotation

RESILIENCE OPTIONS
• Hot Standby – fully duplicated system offering no single point of failure
• N+1 Hot Standby (Bus Acquisition operation) – a single logger supporting up to 15 primary loggers, with intelligent switching to backup loggers in the event of a primary system failure (also available in N+2)
• Storage Center Replication – multiple storage centers with exact copies of data offering total resilience and no data loss in the event of losing contact with any given location
• These are a few examples of resilience and fall back options available, NICE can build specific solutions to meet any need, Last Message Replay - Instant verification & review at any point in the solutions deployment