NICELog Recording in VOIP Environment

NICE PROVIDES THE ANSWER: THE VoIP LOGGER
The state-of-the-art, VoIP Logger builds on proven NiceLog® technology used worldwide in contact centers, trading floors, and air traffic control centers, and provides a complete, reliable and robust solution to audio storage in VoIP telephony environments. The VoIP Logger provides a future-proof, IP-recording platform with a wide range of scaleable recording solutions which supports all the
leading telephony vendors.

The VoIP Logger serves as the system voice capture and logging unit. Systems using multiple VoIP Loggers are inherently supported. NICE VoIP is fully integrated with the NICE product portfolio, making all NICE applications available for use over VoIP. NICE VoIP Loggers can serve alongside other logger types in a mixed VoIP/non-VoIP environment with the same familiar application software;
users are unaware of the voice capture method being used.

NICE VoIP Logger uses packet sniffing for recording VoIP sessions, a method protected by granted US patent 6122665, Australian patent 775173, South Africa patent 2001-1522 and allowed a patent from the European office, 999466519 assigned to NICE. This technology allows best-in-market performance with remarkably high density of recording and load resistance within a single unit,
reducing footprint size and total cost of ownership.

ENEFITS OF THE NICE VoIP LOGGER
• Cost effective – Best compression and largest channel capacity for lowest cost of ownership.
• Reliable – Largest installed-base worldwide in the most mission critical environments, including banks, investment houses and financial contact centers reassuring the market’s confidence in the robustness of the NICE VoIP recording solution.
• Secure – Powered by Microsoft Windows 2003 Server – increased security out of the box.
• Scalable – Ability to expand VoIP recording capabilities as needs grow.
• Flexible – Available as a turnkey or as a software-only product to be installed on standard certified servers.
• Comprehensive – Provides the most complete solution enabling organizations to perform compliance recording and quality management from a single powerful system.

• Increasing productivity – Recordings are easily retrieved and instantly replayed by anyone who needs them, anywhere.
• Universal – Supports virtually every telephony vendor; certified by industry leaders, including Aspect, Avaya, Cisco, Nortel and Siemens.

KEY FEATURES OF THE NICE VoIP LOGGER
• Integrates CTI and CDR support for all leading vendors, including Alcatel, Aspect, Avaya, Cisco, Ericsson, Genesys, Mitel, Motorola, NEC, Nortel, Siemens, Tadiran Telecom and more.
• Wide range of recording options in a modular system – Total Recording, Selective Recording, Recording On Demand, Real-time Monitoring, and Quality Management.
• Best-in-market channel capacity, with up to 240 input channels per logger (turn-key solution), or more when installed on strong COTS servers; unlimited recording channels per system.
• Support for recording G.711 (PCM), G.729 and G.723.1 calls.
• Audio compression of G.711 (PCM) calls to maximize archiving capacity using industry-standard algorithms G.729A and G.723.1 for up to 80,000 channel-hours recording per unit.
• Centralized archiving by the NICE Storage Center®, supporting all leading centralized storage products for virtually unlimited on-line capacity and unique rulebased archiving and retention.
• Logger redundancy solutions using the patented technology of N+1 logger chains.
• Easy retrieval and playback by means of multiple search criteria (date, time, extension, agent, customer ID and more).
• NiceUniverse® applications for Quality Management. Random call recording can be scheduled to evaluate and improve agent performance. Agent desktop screens can be recorded for monitoring and evaluation.
• State-of-the-art system administration with advanced security features using definable profiles enables different security levels down to the individual as well as audit traces.